Frequently Asked Questions

You can schedule a shipment by calling our Customer Support team at 922 722 3131 or writing to [email protected]. Our team will guide you through booking, documentation, and pickup scheduling.

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We handle the following specialized shipment types:

• Cold Chain Shipments: Refrigerated (+2°C to +8°C), Control Ambient (+15°C to +25°C), Dry Ice (Frozen), and Liquid Nitrogen (LN2).
• Bulk & Perishable Cargo: Temperature-sensitive and time-critical goods.
• Airport-to-Airport Shipments: For urgent, high-priority consignments.
• Regular & Urgent Courier: Domestic & International services.

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Yes. We provide validated boxes for all temperature-controlled shipments to ensure compliance and maintain required environmental conditions throughout the transport process.

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Yes. We manage Dry Ice (Frozen) shipments with full compliance to IATA Dangerous Goods regulations. Our operations include proper packaging, labeling, and monitoring during transit.

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Yes. LN2 shipments are handled with strict compliance to safety and regulatory standards, including proper containment, labeling, and temperature monitoring throughout transit.

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Yes. All temperature-sensitive shipments are continuously monitored using advanced tracking and AI-powered systems, ensuring the cold chain is maintained from pickup to delivery.

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Our operations team arranges:

• Pre-shipment documentation review.
• Cold-chain validated packaging.
• Transport vehicle preparation for first-mile, in-transit, and last-mile delivery.
• Transit checks and replenishment as needed.
• Real-time updates in our ATS/AMTS system.

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Similar to refrigerated shipments, our team ensures:

• Appropriate packaging and labeling.
• Transport vehicle readiness.
• Holiday checks and scheduling.
• Transit handling, monitoring, and last-mile delivery.

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Dry Ice shipments are managed with:

• Proper packaging, labeling, and quantity checks.
• Transport preparation for first-mile, in-transit, and last-mile.
• Transit replenishment and monitoring of frozen environment.
• Compliance with all IATA regulations.

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Yes. Airfield Express offers reverse logistics services with professional packing for all types of shipments, ensuring safe return and proper handling of consignments.

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Yes. Airfield Express provides a comprehensive door-to-door pickup and delivery service, allowing you to collect shipments from any location and deliver them anywhere in India. Our wide network ensures timely and secure handling of your consignments.

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Yes. Airfield Express provides walk-in cold storage facilities with a range of temperature options:

• +2°C to +8°C
• -25°C to -15°C
• +15°C to +25°C

This ensures safe storage of temperature-sensitive goods before transit.

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Airfield Express offers:

• Regular Courier: For standard, non-urgent shipments.
• Urgent Courier: For time-critical shipments.
• Domestic & International Services: Across India and globally.

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Yes. Specialized packaging solutions are provided to protect high-value shipments and maintain their integrity during transit.

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Yes. Transit insurance can be arranged to protect high-value shipments against potential risks during transit.

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Yes. Airfield Express provides hi-tech, cloud-based data loggers for temperature-sensitive shipments. Shippers can monitor temperature from pickup to delivery, ensuring compliance and transparency.

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In case of any delay, Airfield Express ensures:

• Immediate notification to customers via ATS/AMTS updates.
• Adjustments in transit planning with replenishment of cold-chain or dry ice as needed.
• Coordination with transit points and last-mile delivery to minimize delay impact.
• Customer support to provide alternative arrangements or priority handling where possible.

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