Privacy & Security Policy

1. Protecting Our Customers from Fraudulent Activity

Airfield Express is committed to safeguarding our customers from fraud. Fraudsters may attempt to impersonate Airfield Express by sending emails, messages, or creating websites that appear to be from us. These attempts often involve:

• Requesting payment for goods before delivery
• Asking recipients to open attachments to "confirm delivery" or obtain tracking information
• Using the Airfield Express brand to gain credibility

Important: Airfield Express never requests payment for goods in advance via email and never asks for OTPs, passwords, or banking credentials for online payment verification.

2. Payment Security

• Airfield Express does not request One-Time Passwords (OTP) or other banking information via email, phone, or SMS
• All legitimate payments are processed through secure channels at the time of delivery or via official payment portals
• Customers should never share OTPs, passwords, or sensitive banking information in response to emails or calls claiming to be from Airfield Express

3. Phishing & Suspicious Emails

Phishing emails attempt to trick recipients into sharing personal information or opening malicious attachments. Common signs of phishing include:

• Emails without a valid tracking number
• Requests to open attachments for package delivery or tracking
• Emails claiming urgent action is needed for a package delivery
• Messages from unknown senders or suspicious domains

How to Verify: Always use the official Airfield Express tracking tool to check tracking numbers. If the tracking number does not show results, the email is fraudulent.

4. SPAM, Viruses, and Malware

• Attachments or links in fraudulent emails may contain viruses or malware
• Airfield Express does not send attachments to confirm deliveries or tracking
• If you receive a suspicious email, delete it immediately

5. Customer Responsibility

While Airfield Express implements robust security measures, customers are responsible for:

• Paying legitimate shipping, GST, or regulatory charges at delivery
• Protecting personal credentials and reporting suspicious activity promptly

6. Reporting Fraud

If you receive a fraudulent or suspicious email, call, or message claiming to be from Airfield Express:

• Immediately call our emergency contact number: 7487898989
• Do not reply to, click on links in, or open attachments from suspicious communications

7. Commitment to Privacy

• Airfield Express respects your privacy and never shares personal information with third parties without consent, except where legally required
• All customer data is stored and processed securely in accordance with applicable data protection laws